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Returns & Refunds Policy

Thank you for shopping with HomeMillBox. We take great care in preparing, packing, and delivering our bakery and homemade food products to you.

Because our products are freshly prepared and, in many cases, perishable food items, we have specific guidelines regarding cancellations, returns, replacements, and refunds.

By placing an order through www.homemillbox.com, you agree to the terms outlined in this Returns & Refunds Policy.

1. Our Return Policy

Due to the fresh and perishable nature of our bakery and food products, HomeMillBox generally does not accept returns of food products once they have been delivered.

However, we will provide an appropriate resolution if you receive:

  • A damaged product

  • A wrong product

  • A missing product

  • A product that is significantly different from the product ordered

  • A product that appears spoiled or unsafe upon delivery

  • A product with packaging that has been damaged during transportation

Your satisfaction is important to us, and we will review genuine complaints on a case-by-case basis.

2. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

To help us investigate and resolve the issue, please provide:

  • Order number

  • Customer name

  • Registered mobile number

  • Description of the problem

  • Clear photographs of the product

  • Clear photographs of the packaging

  • Video of the package opening, where available

We recommend taking photographs before opening or discarding the packaging.

Claims should preferably be reported within 24 hours of delivery.

Depending on the circumstances, HomeMillBox may offer:

  • Replacement of the affected product; or

  • Refund for the affected product; or

  • Another appropriate resolution agreed with the customer.

3. Wrong Product Delivered

If you receive a product that is different from the product mentioned in your order, please contact us within 24 hours of delivery.

After verification, we may arrange:

  • Replacement with the correct product; or

  • Refund for the incorrect product.

If a replacement is arranged, HomeMillBox will bear the applicable replacement delivery cost.

4. Missing Items

If any item from your order is missing, please contact us within 24 hours of delivery.

After verifying the order and delivery details, we may:

  • Deliver the missing product, subject to availability; or

  • Refund the value of the missing product.

5. Quality or Spoilage Complaints

Our products are freshly prepared and should be consumed according to the storage and consumption instructions provided with the product.

If you believe that a product is spoiled, contaminated, or otherwise unsafe when received, do not consume the product.

Please contact us immediately and provide photographs and relevant details.

We will investigate the complaint and, where appropriate, provide a replacement or refund.

6. Products That Cannot Be Returned

For food safety and hygiene reasons, we generally cannot accept returns for:

  • Freshly baked products

  • Brownies

  • Cookies

  • Cakes

  • Cupcakes

  • Muffins

  • Tea cakes

  • Homemade chocolates

  • Opened food products

  • Partially consumed products

  • Products damaged after delivery due to improper handling or storage by the customer

This restriction does not affect your rights in situations where the product is defective, damaged, incorrect, unsafe, or otherwise not as described.

7. Order Cancellation

Before Order Processing

Customers may request cancellation of an order before the order has been prepared or dispatched.

Please contact us as soon as possible at:

Email: support@homemillbox.com

If the cancellation is accepted before processing, the eligible amount will be refunded to the original payment method.

After Preparation or Dispatch

Once an order has been prepared or dispatched, cancellation may not be possible because our products are freshly prepared specifically for customer orders.

If cancellation is requested after preparation or dispatch, HomeMillBox may be unable to provide a refund.

8. Failed or Undelivered Orders

If an order cannot be delivered because of:

  • Incorrect or incomplete address provided by the customer

  • Incorrect mobile number

  • Customer unavailable at the delivery address

  • Customer refusing to accept the order

  • Customer requesting delivery outside the available delivery area

  • Failure to respond to delivery calls or messages

the order may be treated as a failed delivery.

For fresh and perishable products, a refund may not be available in such circumstances.

If the failure to deliver is attributable to HomeMillBox or its delivery partner, we will review the matter and provide an appropriate resolution.

9. Refund Eligibility

A refund may be considered in the following circumstances:

  • Wrong product delivered

  • Missing product

  • Damaged product

  • Product found to be defective or unsafe upon delivery

  • Order cancelled before processing, where cancellation is accepted

  • Payment was successfully deducted but the order was not successfully placed

  • Other circumstances where HomeMillBox determines that a refund is appropriate

Refunds will be processed only after the relevant information has been verified.

10. Refund Process

Once your refund request has been approved, we will initiate the refund to the original payment method, wherever technically possible.

The time taken for the amount to reflect in your account may depend on your:

  • Bank

  • Credit/debit card provider

  • UPI provider

  • Payment gateway

  • Other financial institution

HomeMillBox is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.

Where applicable, accepted refund requests will be processed within the timeframe required under applicable law. Government e-commerce guidance states that accepted refunds should be effected within a maximum of 14 days.

11. Payment Gateway Charges

Where a refund is approved, HomeMillBox will refund the eligible amount in accordance with the applicable order and payment terms.

Any non-refundable third-party transaction charges, where applicable and legally permissible, may be handled in accordance with the terms disclosed at the time of purchase.

12. Refund for Failed Online Payment

If money has been deducted from your bank account but your order was not successfully placed, please contact us at:

support@homemillbox.com

Please provide:

  • Customer name

  • Registered mobile number

  • Transaction/reference ID

  • Date and approximate time of payment

  • Amount paid

  • Screenshot of the payment transaction, if available

After verification, the eligible amount will be refunded through the appropriate payment channel.

13. Exchange / Replacement Policy

Because HomeMillBox products are freshly prepared food items, conventional exchanges are generally not available.

However, if you receive a wrong, damaged, defective, or unsafe product, we may provide a replacement after verification.

Replacement availability will depend on the product and delivery location.

14. Customer Responsibility

Customers are responsible for:

  • Providing an accurate delivery address

  • Providing a valid mobile number

  • Being available to receive the order

  • Checking the package at the time of delivery

  • Following product storage instructions

  • Consuming products within the recommended period

  • Informing HomeMillBox promptly about any issue with an order

Once the product has been delivered and accepted, HomeMillBox cannot be responsible for damage caused by improper storage, handling, or consumption after delivery.

15. Promotional and Discounted Orders

Products purchased using promotional offers, discounts, coupons, or special campaigns may be subject to additional terms.

If an order qualifies for a refund, the refundable amount will be calculated based on the actual amount paid for the affected product/order, subject to applicable terms.

16. Multiple-Item Orders

If an issue affects only one or more products in a multiple-item order, HomeMillBox may provide a refund or replacement only for the affected product(s), rather than the entire order.

The final resolution will depend on the nature of the complaint and verification of the order.

17. How to Request a Refund or Replacement

To request a refund or replacement, please contact us:

Email: support@homemillbox.com

Please include:

Subject: Refund / Replacement Request – Order #[Order Number]

Provide the following information:

  • Order Number

  • Customer Name

  • Registered Mobile Number

  • Date of Order

  • Product Name

  • Description of the issue

  • Photos/videos, where applicable

  • Payment details or transaction reference, if relevant

Our customer support team will review the request and respond within a reasonable timeframe.

18. Inspection and Verification

HomeMillBox reserves the right to verify complaints before approving a refund or replacement.

Verification may include:

  • Order details

  • Delivery records

  • Product photographs

  • Packaging photographs

  • Delivery partner information

  • Payment records

  • Other relevant information

Submitting a refund request does not automatically guarantee approval.

19. Fraudulent or Misuse of Refund Policy

HomeMillBox reserves the right to investigate repeated, suspicious, fraudulent, or abusive refund claims.

Where there is reasonable evidence of misuse of the refund or replacement process, HomeMillBox may take appropriate action in accordance with applicable law.

20. Changes to This Policy

HomeMillBox may update or modify this Returns & Refunds Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

Customers are encouraged to review this policy before placing an order.

21. Contact Us

If you have any questions regarding cancellations, returns, replacements, or refunds, please contact us:

HomeMillBox

Website: www.homemillbox.com

Email: support@homemillbox.com

Customer Support: support@homemillbox.com

We are committed to providing a fair and transparent resolution for genuine customer concerns.

Important Notice

Nothing in this Returns & Refunds Policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian law.

Where applicable, this policy should be read together with our Privacy Policy, Terms & Conditions, Shipping Policy, and other website policies.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail homemillbox@gmail.com
support@homemillbox.com