Shipping Policy

Effective Date: August 8, 2026

Welcome to HomeMillBox.

We are committed to preparing your orders with care and delivering them safely and on time. This Shipping Policy explains our delivery areas, processing times, shipping charges, delivery timelines, failed deliveries, and other important information related to orders placed through:

Website: www.homemillbox.com

By placing an order with HomeMillBox, you agree to the terms of this Shipping Policy.

1. Order Processing

HomeMillBox prepares many of its products fresh after receiving an order.

Orders are generally processed after:

• Successful order confirmation

• Successful payment, where applicable

• Confirmation of the delivery address

• Product availability

Most orders are prepared and dispatched within the processing timeframe displayed on the product page or during checkout.

Processing times may vary depending on:

• Product type

• Order quantity

• Customization requirements

• Order volume

• Weekends and public holidays

• Product availability

For freshly prepared products, additional preparation time may occasionally be required.

2. Delivery Areas

HomeMillBox currently delivers to selected locations based on product availability and delivery-partner coverage.

The available delivery locations will be displayed or determined during checkout.

Delivery availability may depend on:

• PIN code

• Delivery partner coverage

• Product type

• Product shelf life

• Distance from the preparation location

• Local delivery restrictions

If your PIN code is not serviceable, the order may not be accepted or may need to be cancelled.

3. Delivery Timeline

The estimated delivery date or delivery window will be displayed during checkout wherever available.

Delivery timelines are estimates and may vary due to:

• Traffic

• Weather conditions

• Delivery partner delays

• High order volumes

• Festivals and holidays

• Public events

• Transportation disruptions

• Incorrect or incomplete delivery information

• Circumstances beyond our reasonable control

HomeMillBox will make reasonable efforts to deliver orders within the estimated timeframe.

However, an estimated delivery date is not a guaranteed delivery date unless specifically stated otherwise.

4. Same-Day / Next-Day Delivery

Where same-day or next-day delivery is offered, it will be available only for eligible products, locations, and orders placed before the applicable cut-off time.

The availability of same-day or next-day delivery may depend on:

• PIN code

• Product availability

• Order time

• Preparation capacity

• Delivery partner availability

• Weather and local conditions

The applicable delivery option and estimated time will be shown during checkout where available.

5. Shipping Charges

Shipping or delivery charges, where applicable, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on:

• Delivery location

• Order value

• Product type

• Delivery speed

• Distance

• Delivery partner charges

• Promotional offers

HomeMillBox may occasionally offer free shipping or reduced delivery charges as part of promotional campaigns.

Any applicable shipping offer will be subject to the terms displayed at the time of purchase.

6. Order Tracking

Where tracking is available, HomeMillBox or its delivery partner may provide tracking information through:

• Email

• SMS

• WhatsApp

• Website

• Delivery partner tracking system

Tracking information may take some time to become active after an order is dispatched.

If tracking information is unavailable or delayed, please contact:

support@homemillbox.com

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your address includes:

• Customer name

• House/Flat number

• Building/Apartment name

• Street/Road

• Locality/Area

• City

• State

• PIN code

• Valid mobile number

• Any useful delivery instructions

HomeMillBox is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

8. Changing the Delivery Address

If you need to change your delivery address after placing an order, contact us immediately at:

support@homemillbox.com

Address changes may be possible only if the order has not yet been prepared or dispatched.

Once an order has been dispatched, the delivery address may not be changed.

Additional delivery charges may apply if an address change is accepted.

9. Delivery Attempts

Our delivery partner may attempt to contact you using the mobile number provided during checkout.

Please ensure that you are available to receive the order.

A delivery may be unsuccessful if:

• Nobody is available at the delivery address.

• The customer cannot be contacted.

• The address is incorrect.

• The customer refuses the order.

• Access to the premises is restricted.

• The customer does not respond to calls or messages.

• The delivery location is outside the available service area.

10. Failed Delivery of Fresh Food Products

Because many HomeMillBox products are freshly prepared and/or perishable, failed deliveries can affect product quality.

If a delivery fails because of an issue attributable to the customer, such as an incorrect address, refusal, or unavailability, HomeMillBox may not be able to provide a refund or replacement.

If the failed delivery is caused by HomeMillBox or its delivery partner, we will investigate the issue and provide an appropriate resolution.

11. Delayed Delivery

We understand that timely delivery is important, particularly for freshly prepared food.

If your order is delayed, please contact us at:

support@homemillbox.com

We will check the order status with the relevant delivery partner and provide an update.

Delays caused by circumstances beyond our reasonable control may not qualify for cancellation or compensation.

12. Damaged Package

Please inspect the package when you receive your order.

If the package appears visibly damaged, please:

1. Take photographs of the package.

2. Take photographs of the product.

3. Keep the original packaging.

4. Contact HomeMillBox as soon as possible.

Please email the details to:

support@homemillbox.com

For damaged products, please refer to our Returns & Refunds Policy.

13. Wrong or Missing Product

If you receive:

• A wrong product

• A missing product

• An incorrect quantity

• A product substantially different from what you ordered

please contact us within 24 hours of delivery.

Please provide:

• Order number

• Customer name

• Product details

• Photographs

• Description of the issue

After verification, HomeMillBox may arrange a replacement or refund for the affected product, as applicable.

14. Fresh and Perishable Products

HomeMillBox sells freshly prepared food products.

Products may have specific:

• Storage requirements

• Consumption periods

• Temperature requirements

• Handling instructions

Customers should follow the storage and consumption instructions provided with the product.

HomeMillBox is not responsible for deterioration caused by improper storage or handling after successful delivery.

15. Product Packaging

We take reasonable care to package products appropriately for transportation.

Packaging may vary depending on:

• Product type

• Availability of packaging materials

• Seasonal packaging

• Promotional packaging

• Product size

• Delivery requirements

The packaging shown in product photographs may not always be identical to the packaging received.

16. Delivery to Apartments, Offices and Gated Communities

For deliveries to:

• Apartments

• Gated communities

• Offices

• Commercial buildings

• Schools

• Hotels

• Other restricted premises

the customer may need to provide appropriate access instructions.

If security or building management does not permit the delivery partner to enter the premises, the customer may be required to collect the order from the permitted delivery point.

HomeMillBox will not be responsible for delays caused by building access restrictions.

17. Delivery to Offices

Customers ordering delivery to an office should provide:

• Company/office name

• Floor number

• Department, where applicable

• Reception/security details

• Recipient's mobile number

• Office working hours

If the recipient is unavailable during office hours, the delivery may be attempted again or returned according to the delivery partner's procedures.

18. Delivery During Holidays and Festivals

During periods such as:

• Diwali

• Christmas

• New Year

• Valentine's Day

• Mother's Day

• Regional festivals

• Public holidays

• Special promotional campaigns

order volumes may increase significantly.

As a result, preparation and delivery times may be longer than normal.

We recommend placing orders in advance during high-demand periods.

19. Weather and Unforeseen Events

Delivery may be delayed because of:

• Heavy rain

• Flooding

• Extreme weather

• Traffic restrictions

• Road closures

• Natural disasters

• Government restrictions

• Strikes

• Transportation disruptions

• Public emergencies

• Technical failures

• Other circumstances beyond our reasonable control

HomeMillBox will make reasonable efforts to communicate significant delays where possible.

20. Cancellation After Dispatch

Once an order has been prepared or dispatched, cancellation may not be possible.

This is particularly applicable to freshly prepared and perishable food products.

For complete cancellation and refund information, please refer to our Returns & Refunds Policy.

21. Shipping and Refunds

Shipping charges may be non-refundable where an order has already been processed or delivered, except where a refund is required under applicable law or where HomeMillBox determines that the shipping charge should be refunded.

If HomeMillBox cancels an order before dispatch because the product is unavailable or the order cannot be fulfilled, applicable amounts paid by the customer will be handled according to our Refund Policy.

22. International Shipping

Unless expressly stated otherwise during checkout, HomeMillBox currently does not guarantee international delivery.

Orders may be accepted only for locations that are specifically shown as serviceable during checkout.

Customers are responsible for complying with any applicable import, customs, food-product, or other regulations in the destination country where international delivery is offered.

23. Cash on Delivery

Cash on Delivery (COD), if offered, may be available only for selected products and locations.

HomeMillBox may restrict or discontinue COD availability at any time.

Additional COD charges may apply where displayed during checkout.

Customers placing COD orders are expected to accept and pay for the order when delivered.

24. Multiple Products in One Order

If an order contains multiple products with different preparation or delivery timelines, HomeMillBox may:

• Ship them together; or

• Ship them separately where operationally necessary.

If separate shipments are required, customers may receive multiple delivery notifications.

25. Delivery Partner

HomeMillBox may use third-party delivery and logistics partners.

Delivery partners may contact customers regarding:

• Delivery instructions

• Location confirmation

• Delivery attempts

• Address clarification

• Order status

HomeMillBox will share only the information reasonably necessary to facilitate delivery, subject to our Privacy Policy and applicable law.

26. Customer Responsibility After Delivery

Once the order has been successfully delivered, customers are responsible for:

• Accepting the package

• Checking the order

• Following storage instructions

• Protecting products from excessive heat or moisture

• Consuming products within the recommended period

• Handling products appropriately

For any issue noticed immediately after delivery, contact:

support@homemillbox.com

27. Shipping Restrictions

Certain products may have delivery restrictions because of:

• Shelf life

• Temperature sensitivity

• Product availability

• Distance

• Delivery infrastructure

• Local restrictions

• Weather conditions

If a product cannot be safely delivered to a particular location, HomeMillBox may restrict or cancel the order and provide an appropriate resolution.

28. Order Tracking and Customer Support

For questions about your shipment, please contact:

Email: support@homemillbox.com

Please include:

• Order number

• Customer name

• Registered mobile number

• Delivery PIN code

• Date of order

Providing your order number will help us respond more quickly.

29. Contact Us

For shipping and delivery-related questions, please contact:

HomeMillBox

Website: www.homemillbox.com

Email: support@homemillbox.com

Customer Support: support@homemillbox.com

Business Address:
kr Puram Bangalore

Phone:
7353937496

30. Changes to This Shipping Policy

HomeMillBox may update this Shipping Policy from time to time to reflect changes in:

• Delivery services

• Delivery locations

• Shipping charges

• Business operations

• Product range

• Delivery partners

• Applicable laws and regulations

Any changes will be published on this page with an updated Effective Date.

Important Notice

Delivery timelines displayed on the website are estimates unless expressly stated as guaranteed.

Because HomeMillBox offers freshly prepared food products, customers should ensure that the delivery address and contact information are accurate and that someone is available to receive the order.

For information about returns, refunds, replacements, or cancellations, please refer to our Returns & Refunds Policy.

Thank you for choosing HomeMillBox.

Freshly Made. Homemade with Care.