Terms & Conditions

Effective Date: August 7, 2026

Welcome to HomeMillBox.

These Terms & Conditions ("Terms", "Terms and Conditions") govern your access to and use of the HomeMillBox website, www.homemillbox.com, and your purchase of products through the website.

By accessing, browsing, registering on, or placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or place an order.

1. About HomeMillBox

HomeMillBox is an online platform offering bakery, homemade food, cookies, brownies, cakes, chocolates, and related food products.

Website:

www.homemillbox.com

Customer Support Email:

support@homemillbox.com

For legal and business identification purposes:

Legal Business Name:Homemillbox.com

Registered/Business Address:kr Puram Bangalore

Customer Support Number: [7353937496]

2. Acceptance of Terms

By using this website, you confirm that:

• You are legally capable of entering into a contract.

• The information you provide to us is accurate and complete.

• You will use the website only for lawful purposes.

• You will not misuse, interfere with, or attempt to damage the website.

• You agree to comply with these Terms and all applicable laws and regulations.

If you are placing an order on behalf of another person, you confirm that you have the authority to provide their information and place the order.

3. Website Use

You may use the HomeMillBox website for personal and legitimate purposes.

You must not:

• Use the website for fraudulent activities.

• Provide false or misleading information.

• Attempt to gain unauthorized access to our systems.

• Copy, reproduce, modify, or distribute website content without permission.

• Introduce viruses, malware, or harmful code.

• Interfere with the operation or security of the website.

• Use automated systems to scrape or collect website information without our permission.

• Use our website to violate any applicable law.

HomeMillBox reserves the right to suspend or restrict access where misuse or unauthorized activity is identified.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, weights, prices, availability, and other information displayed on our website are accurate.

However:

• Product photographs are for representation purposes and actual products may have minor differences.

• Colour, appearance, shape, size, and decoration may vary slightly.

• Handmade and freshly prepared products may have natural variations.

• Product availability may change without prior notice.

• Packaging may occasionally differ from the images displayed on the website.

Such minor variations do not necessarily constitute a defect.

5. Food Products and Ingredients

HomeMillBox sells freshly prepared and homemade food products.

Customers should carefully review the product description and ingredient information before placing an order.

Where applicable, product information may include ingredients, allergens, storage instructions, weight, shelf life, or other relevant information.

Customers are responsible for informing themselves about ingredients and allergens before consuming a product.

If you have a food allergy, intolerance, dietary restriction, or other concern, please contact us at support@homemillbox.com before placing an order.

HomeMillBox cannot guarantee that products are completely free from traces of all allergens unless expressly stated.

6. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities available for purchase.

• Discontinue products.

• Modify products or recipes.

• Temporarily suspend products.

• Reject or cancel an order where a product is unavailable.

If we cancel an order because a product is unavailable after payment has been received, the eligible amount will be refunded in accordance with our Refund Policy.

7. Prices

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed at any time without prior notice.

The applicable price for an order will generally be the price displayed at the time the order is placed.

Where applicable, taxes, delivery charges, packaging charges, or other applicable charges will be displayed during the checkout process.

8. Pricing Errors

We make reasonable efforts to ensure that prices and product information are accurate.

However, if a product is listed with an obvious pricing or information error, HomeMillBox reserves the right to cancel the affected order.

If payment has already been received for an order cancelled because of a genuine pricing error, the eligible amount paid for that order will be refunded.

9. Placing an Order

To place an order, you may be required to provide:

• Name

• Mobile number

• Email address

• Delivery address

• PIN code

• Billing information

• Payment information

You are responsible for ensuring that all information provided is accurate.

An order is considered successfully placed only after the order has been accepted/confirmed by HomeMillBox.

An automated order confirmation does not necessarily guarantee that the order can be fulfilled in every circumstance.

10. Order Acceptance

HomeMillBox reserves the right to accept or reject an order for legitimate reasons, including:

• Product unavailability

• Incorrect pricing

• Incorrect product information

• Delivery restrictions

• Payment issues

• Suspected fraudulent activity

• Duplicate or unusual orders

• Technical errors

• Other circumstances beyond our reasonable control

If an order is cancelled after payment, an eligible refund will be processed according to our Refund Policy.

11. Order Confirmation

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication channel.

The confirmation may include:

• Order number

• Product details

• Quantity

• Price

• Delivery information

• Payment status

Please check your order confirmation carefully and contact us immediately if any information is incorrect.

12. Order Cancellation by Customer

Customers may request cancellation before the order has been prepared or dispatched.

Cancellation requests should be sent to:

support@homemillbox.com

Because many HomeMillBox products are freshly prepared for individual orders, cancellation may not be possible after preparation or dispatch has started.

For complete details, please refer to our Returns & Refunds Policy.

13. Cancellation by HomeMillBox

HomeMillBox may cancel an order in circumstances including:

• Product unavailable

• Incorrect pricing

• Incorrect product information

• Delivery service unavailable

• Payment failure

• Suspected fraud

• Incorrect or incomplete customer information

• Technical errors

• Unforeseen operational circumstances

• Events beyond our reasonable control

If payment has already been received, the eligible amount will be refunded in accordance with the applicable refund terms.

14. Delivery

We aim to deliver orders within the estimated delivery period displayed during checkout or communicated to the customer.

Delivery timelines may vary depending on:

• Delivery location

• Product preparation time

• Order volume

• Weather conditions

• Traffic

• Delivery partner availability

• Public holidays

• Local restrictions

• Events beyond our reasonable control

Delivery estimates are not guarantees unless expressly stated otherwise.

15. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that the following information is correct:

• House/Flat number

• Building/Apartment name

• Street/Road

• Area

• City

• State

• PIN code

• Contact number

HomeMillBox is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

16. Failed Delivery

A delivery may be considered unsuccessful if:

• The customer is unavailable.

• The customer refuses the order.

• The address is incorrect or incomplete.

• The customer cannot be contacted.

• The customer does not respond to delivery calls/messages.

• Delivery is not possible because of restrictions at the delivery location.

For freshly prepared or perishable food products, a refund may not be available where the failed delivery is attributable to the customer.

If the delivery failure is attributable to HomeMillBox or its delivery partner, we will review the circumstances and provide an appropriate resolution.

17. Inspection at Delivery

Customers are encouraged to check the package at the time of delivery.

If the package appears visibly damaged, customers should take photographs and contact HomeMillBox as soon as possible.

For damaged, incorrect, missing, defective, or unsafe products, please refer to our Returns & Refunds Policy.

18. Returns, Refunds and Replacements

Because many HomeMillBox products are freshly prepared food items, general returns may not be accepted.

However, where applicable, HomeMillBox may provide a refund or replacement for:

• Damaged products

• Wrong products

• Missing products

• Defective products

• Products that are unsafe or spoiled upon delivery

• Eligible cancelled orders

• Failed online payments

• Other circumstances covered by applicable law

For complete details, please read the Returns & Refunds Policy published on our website.

Nothing in these Terms is intended to restrict any consumer rights available under applicable law.

19. Payments

HomeMillBox may offer payment options such as:

• UPI

• Credit cards

• Debit cards

• Net banking

• Wallets

• Cash on Delivery, where available

• Other payment methods displayed during checkout

Payment processing may be handled by third-party payment service providers.

HomeMillBox does not ordinarily receive or store your complete card number, CVV, UPI PIN, or banking password.

Customers must use only payment methods that they are legally authorized to use.

20. Failed Payments

If your bank account or payment method has been charged but your order has not been successfully created, please contact:

support@homemillbox.com

Please provide the transaction/reference number and relevant payment details.

After verification, eligible amounts will be handled in accordance with our refund procedures.

21. Promotional Offers and Coupons

HomeMillBox may provide promotional offers, discounts, coupon codes, or special campaigns.

Unless otherwise stated:

• Offers cannot be combined.

• Each coupon may have specific eligibility requirements.

• Coupons may have expiry dates.

• Promotional offers may be limited to selected products.

• Offers may be withdrawn or modified where permitted.

• A coupon cannot normally be exchanged for cash.

Specific promotional terms displayed at the time of the offer will apply.

22. User Accounts

If you create an account on HomeMillBox, you are responsible for:

• Maintaining the confidentiality of your login information.

• Providing accurate information.

• Updating your information when necessary.

• Not sharing your password with unauthorized persons.

• Immediately informing us of suspected unauthorized access.

You are responsible for activities conducted through your account unless caused by circumstances outside your reasonable control.

23. Privacy

Your use of HomeMillBox is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using the website, you acknowledge that you have read and understood our Privacy Policy.

24. Cookies

HomeMillBox may use cookies and similar technologies to:

• Operate the website.

• Remember preferences.

• Improve website performance.

• Analyze website traffic.

• Improve the customer experience.

• Support marketing and advertising activities where applicable.

You may control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

25. Intellectual Property

All content available on the HomeMillBox website, including:

• Logo

• Brand name

• Product photographs

• Images

• Graphics

• Text

• Product descriptions

• Website design

• Page layouts

• Videos

• Icons

• Software

• Other materials

is owned by or licensed to HomeMillBox unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

26. HomeMillBox Brand

The name HomeMillBox, logo, trademarks, service marks, product names, designs, and branding elements may not be used without prior written permission.

Unauthorized use of our brand or intellectual property may result in appropriate legal action.

27. User Reviews and Feedback

Customers may have the opportunity to submit:

• Reviews

• Ratings

• Comments

• Suggestions

• Photographs

• Feedback

By submitting content, you confirm that:

• The content is truthful and not misleading.

• You have the right to submit the content.

• The content does not violate another person's rights.

• The content does not contain unlawful, abusive, defamatory, obscene, or harmful material.

You grant HomeMillBox permission to use submitted reviews and feedback for legitimate business purposes, including website display and marketing, subject to applicable law.

HomeMillBox reserves the right to remove content that violates these Terms or applicable law.

28. Third-Party Services

The HomeMillBox website may use third-party services such as:

• Payment gateways

• Delivery partners

• Analytics services

• Hosting providers

• Marketing platforms

• Communication services

• Social media platforms

Third-party services may have their own terms and privacy policies.

HomeMillBox is not responsible for the independent terms or practices of third-party service providers, except to the extent required by applicable law.

29. External Links

Our website may contain links to third-party websites.

These links may be provided for convenience.

HomeMillBox does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or policies.

You should review the terms and privacy policies of third-party websites before using them.

30. Website Availability

We aim to keep the HomeMillBox website available and functioning properly.

However, we do not guarantee that:

• The website will always be available.

• The website will always operate without interruption.

• The website will be free from errors.

• All information will always be current.

• The website will be free from viruses or other harmful components.

Website availability may be affected by maintenance, technical issues, network problems, cyber incidents, or circumstances beyond our reasonable control.

31. Limitation of Liability

To the maximum extent permitted by applicable law, HomeMillBox will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable Indian law.

32. Food Storage and Consumption

Customers are responsible for following the storage, handling, and consumption instructions provided with products.

Once products have been delivered, HomeMillBox is not responsible for deterioration caused by:

• Improper storage

• Exposure to excessive heat or moisture

• Failure to follow storage instructions

• Delayed consumption

• Improper handling

• Damage caused after delivery

If you believe a product was unsafe or defective when delivered, contact us immediately and do not consume the product.

33. Allergies and Dietary Requirements

Customers are responsible for checking product ingredients and allergen information before consumption.

If you have allergies or specific dietary requirements, please contact us before placing your order.

HomeMillBox cannot be held responsible for an allergic reaction where the relevant ingredient/allergen information was provided or where the customer failed to disclose a known allergy and seek clarification.

35. Fraud Prevention

HomeMillBox may use reasonable measures to identify and prevent fraudulent transactions.

We may cancel or hold an order if we reasonably suspect:

• Payment fraud

• Identity misuse

• Multiple suspicious transactions

• Unauthorized use of payment information

• False customer information

• Abuse of promotional offers

Any action taken will be subject to applicable law.

36. Compliance with Laws

Customers agree to use the website and purchase products in compliance with all applicable laws and regulations of India.

HomeMillBox will operate its e-commerce activities in accordance with applicable legal requirements, including applicable consumer protection and e-commerce requirements.

The Government of India's Department of Consumer Affairs publishes the Consumer Protection (E-Commerce) Rules, 2020 and related materials for e-commerce entities.

37. Consumer Rights

Nothing in these Terms is intended to remove, restrict, or override rights available to consumers under applicable Indian consumer protection laws.

Where a mandatory legal right applies, that right will prevail over any inconsistent provision in these Terms.

38. Grievance Redressal

If you have a complaint or concern regarding:

• An order

• Product quality

• Delivery

• Payment

• Refund

• Website functionality

• Privacy

• Any other HomeMillBox service

please contact:

Grievance / Customer Support Email:
support@homemillbox.com

Phone: 7353937496

Business Address:
kr Puram Bangalore

We will make reasonable efforts to acknowledge and resolve customer complaints within the timeframes required under applicable law.

39. Data Protection and Privacy

HomeMillBox may process personal information necessary to operate the website, process orders, provide customer support, process payments, deliver products, prevent fraud, and meet legal obligations.

Such processing will be governed by our Privacy Policy and applicable data protection laws.

India's Digital Personal Data Protection Act, 2023 provides the statutory framework for processing digital personal data and recognizes individuals' rights relating to their personal data.

40. Changes to These Terms

HomeMillBox may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• Changes in our business

• New products or services

• Changes in technology

• Changes in payment or delivery methods

• Changes in applicable laws

• Changes in operational procedures

The updated Terms will be published on this page with a revised Effective Date.

Your continued use of the website after an update constitutes acceptance of the updated Terms, to the extent permitted by law.

41. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary.

The remaining provisions will continue to remain in effect.

42. Waiver

Failure by HomeMillBox to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

43. Entire Agreement

These Terms, together with the HomeMillBox Privacy Policy, Returns & Refunds Policy, Shipping Policy, Cancellation Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of the HomeMillBox website and services, subject to applicable law.

44. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute will be subject to the applicable consumer protection and other laws of India.

Where legally permissible and appropriate, disputes may be subject to the jurisdiction of the competent courts/authorities having jurisdiction over the location of HomeMillBox's registered/business office.

[Insert City and State]

45. Contact Information

For questions regarding these Terms & Conditions, please contact:

HomeMillBox

Website: www.homemillbox.com

Email: support@homemillbox.com

Customer Support: support@homemillbox.com

Registered/Business Address:
Kr Puram Bangalore

Phone:
7353937496

46. Customer Acknowledgement

By accessing www.homemillbox.com, creating an account, placing an order, or purchasing products from HomeMillBox, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use the website or place an order.

Thank you for choosing HomeMillBox.

Freshly Made. Homemade with Care.